Concerned about a child or young person

If you have a concern that a child is vulnerable or at risk of significant harm please contact the Children's Front Door:

Phone: 01904 551900

Email: childrensfrontdoor@york.gov.uk

Post: The Children's Front Door, West Offices, Station Rise, York, YO1 6GA

Outside office hours, at weekends and on public holidays contact the emergency duty team, telephone: 01609 780780

When you contact the Front Door you are given a number of options.

1. If you know of a child or young person who may have emerging needs and you wish to know who else is involved or has a Family Early Help Assessment please contact: childrensadvice@york.gov.uk or ring 01904 551900 (option 2). For more information, please visit our Early Help page.
2. If you know of a child or young person who has significant vulnerabilities and may need an assessment of need please complete the referral form and send to: childrensfrontdoor@york.gov.uk
3. If, having consulted with your safeguarding lead and threshold guidance, you need further advice as to whether a referral to CSC is appropriate you are able to seek advice from a social worker on: 01904 551900 (option 3)
4. If you are worried a child or young person is at risk of, or is being, hurt or abused contact the Referral and Assessment Team directly by ringing 01904 551900 (option 3) or contact : childrensfrontdoor@york.gov.uk. You will need to follow this up with a completed referral form within 24 hours

Using the Referral Form

The Referral and Assessment Service needs you to complete this form to help the service make a timely, proportionate and effective decision about what help and support the child and their parents or carers need. You are often best placed to provide this vital information.

The Referral and Assessment Team will accept telephone referrals where there is an immediate risk to a child but when they do so, you will be asked to complete the referral form within 24 hours. If you do need to phone in a referral, it will help to have the referral form in front of you to act as a guide for the information you will be asked to provide by the Social Worker.

In deciding whether to make a telephone or written referral to Children’s Social Care, please contact the Referral and Assessment Service through the Front Door (contact details above).

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Children's Front Door

If you have a concern that a child is vulnerable or at risk of significant harm please contact the Children's Front Door

Early Help and Local Area Teams

The Early Help section has information on how we can all work together to improve outcomes for children and young people.

City of York Safeguarding Children Board

For all information relating to safeguarding, including information about child protection training, see the City of York Safeguarding Children Board (CYSCB) website.

Children missing or absent from home or care

Download the Joint Protocol for children and young people who go missing or absent from home or care from the City of York Safeguarding Board website.