Speak Up Service

Speak Up is York's Children's Rights and Advocacy Service.  It is here to help you understand your rights, and to provide you with help and support on anything and everything to do with being in care. Speak Up like to know your opinion on Children's Services, on being in care and on what you'd like to happen in your life.

Why have a Speak Up Service?

Because you need to know that what you think and what you say matters. All children and young people have the right to have their views listened to and respected, especially when decisions are being made about their life. We think this is really important.

Speak Up is independent, which means we are separate from Children's Services (the social work teams). It's important that we're separate so we can represent the views of young people.

If you would like to contact Speak Up to find out more about our service and how we can help you, please contact us on 07769 725174 or speakup@york.gov.uk

Advocacy

The people at Speak Up are called advocates and they are there to help you have your say. Advocates can support you to speak up when you feel like no one is listening. They can also help you be more involved when decisions are being made about you and your future. 

Advocates can help you...

  • find the right words to make sure you're listened to.

  • express your views and get them heard.

  • get information about what you want to know.

  • work out what your options are.

  • sort things out with the adults in your life.

  • if you want to make a complaint about a service or the way you have been treated.

  • find out about your rights and entitlements

  • and many many more...

Independence -  An advocate is independent and there just for you.  An advocate works for City of York Council but is separate from the social work teams and your carers.

Confidentiality - Your advocate will not tell other people anything you have said without your permission, unless they are worried about your safety or the safety of another person. Your advocate will ask you who you would like them to speak to on your behalf and what you would like to share with them.

Advocates are there to represent you and only do what you ask. They'll stop anytime you say you don't want their help anymore.

If you would like an advocate to support you, please get in touch.

Telephone: 07769 725174

Email: speakup@york.gov.uk

 

 

 

Complaints and compliments

Anyone can make a complaint about a City of York Council service. This could be where you’re unhappy with the service you’ve received or you feel the service could have done things better.
All young people under the age of 18 are entitled to the support of an advocate when making a complaint. An advocate from Speak Up can help you with making your complaint, and can support you throughout the complaints process. If you would like an advocate to support you with a complaint, please contact speakup@york.gov.uk or 07769 725174.

You can make a complaint about a council service yourself by contacting Have Your Say on 01904 554145 or haveyoursay@york.gov.uk.

You can also give a compliment about a City of York Council service. This could be where you’re really happy with the service you’ve received and you would like to formally let the service know.

You can give a compliment about a council service by contacting Have Your Say on 01904 554145 or haveyoursay@york.gov.uk